Return Policy

RETURN POLICY

 

We hope that you are happy with your purchase! However, if you are not completely satisfied for any reason, you may return it for a full refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within forty-five (45) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@norasgold.com and discuss the reason for your return. Then place the item securely in its original packaging, and mail your return to the following address: E Fulfilment Centre, 807 Airport Access Rd, Traverse City, MI 49686, United States.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS

The following items cannot be returned: 

-any digital items

For defective of damaged products, please contact us at info@norasgold.com to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@norasgold.com